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“Knowledge has become the key economic resource and the dominant—and perhaps even the only—source of competitive advantage.” – Peter Drucker, American-Austrian Educator
The need for Knowledge Management in an organization is made evident by the stories of struggle we often hear such as new employees not knowing where to go for guidance or seasoned team members retiring and leaving “big shoes to fill.” Although these narratives are common, organizations that have effective knowledge management practices in place will reduce the strain that these struggles can place on an organization. In the competitive business world, and especially in Federal agencies, knowledge management has become more essential for the sustainable development of organizations.
What is Knowledge Management?
Knowledge Management is the process of capturing, sharing, storing, and effectively managing the knowledge and experience of employees to increase an organization’s overall knowledge.
The primary goal of Knowledge Management is to improve efficiency, increase productivity, and retain critical information within an organization. Knowledge Management is important to organizations for five key reasons:
- Better Decision Making – Faster and higher-quality decisions are enabled through streamlined knowledge and information flow and by learning from the successes and failures of peers and predecessors.
- Reduced Risk – Risk reduction is achieved through standardizing processes and procedures, and preventing knowledge loss due to retirement or attrition.
- Team Performance & Collaboration – Improved efficacy and efficiency of operations is achieved by connecting people to each other and to the knowledge and information they need, when they need it.
- Innovation – The ability to locate and use shared knowledge has a direct affect upon the ability to create new knowledge and ideas.
- Increased Productivity – Reducing search time empowers team members to act quickly, encouraging them to contribute back into the community of knowledge sharing and focus on higher-value work.
- Increased Client Satisfaction – Teams are able to provide faster answers or shorten the time it takes to improve a product or service.
Getting Started with Knowledge Management
Management Strategies has supported several knowledge management initiatives in Federal agencies. Typical pain points that we help our clients overcome include a lack of: enterprise search capabilities, knowledge management standards, inter-office knowledge storing and sharing, overall knowledge management vision and strategy, and overall training and skills development. Our solutions often include one or several knowledge management initiatives such as: designing new, or improving existing, knowledge management systems, mitigating risks posed by a key person as sole knowledge owner, centralizing libraries, improving change management, creating a knowledge map, assessing knowledge bases, and standardizing knowledge management processes.
How Our Work Supports Federal Knowledge Management Initiatives
Management Strategies is proud to support knowledge management efforts across several Federal organizations including the U.S. Department of the Treasury, U.S. Department of Veterans Affairs and the U.S. Securities and Exchange Commission. If you are interested in learning more about how we can support your organization with knowledge management, please contact us at info@managementstrategies.com.

Management Strategies is proud to have recently earned an ISO 9001 Quality Management certification. This certification speaks to our drive towards continuous quality management improvements.
This certification underscores the strong focus we have always had on quality management and continuous improvement in client service delivery and our own internal operations. ISO 9001 sets a high bar for quality management systems. This standard is based on several quality management principles including a strong client focus and the discipline of firm leadership. Management Strategies was formally assessed by TCB Audit Services and certified as meeting the requirements ISO 9001:2015 (Quality Management Systems).

The Management Strategies team was excited to meet up last week at our annual All Hands meeting in Washington, D.C. We reviewed 2022 results, discussed our strategy for continued success in 2023, and enjoyed the opportunity to collaborate and share ideas in person.

“It is the responsibility of all contractors and Federal employees that create or receive recorded information which contributes to the missions of an agency to preserve those records in accordance with approved record schedules.”
Records are the memory of organizations such as Federal agencies. In today’s nearly all-digital work environment, most Federal agencies are saddled with many electronic records (email, video, voicemail, etc.) and some physical records that they must properly organize and store. Not all records are created equal—records designated as permanent are kept “for the life of the republic”—while temporary records are destroyed after their fiscal, legal, and/or administrative use is up. There are rules and regulations that outline how records should be managed and every Federal agency should have an approach to managing records that meets their unique needs. Your agency may be missing an opportunity to streamline processes and may even be at risk of lawsuits if it lacks a detailed plan for managing its records.
Records Management aims to manage records across their entire lifecycle (creation or receipt, maintenance and use, disposition) with the goal of:
- Promoting effective file maintenance practices;
- Preserving records of continuing value;
- Removing noncurrent paper records from office space to less expensive storage facilities through either physical transport, or conversion to an electronic format; and
- Destroying records (both paper and electronic) of temporary value as soon as they have served the purpose for which they were created and are eligible for destruction.
Rules and regulations for Federal records management are covered by the Federal Records Act, which dictates that agencies must create a records management office to manage the records of the agency. Agencies create records schedules to provide mandatory instructions on how to treat records when they are no longer needed for current government business. Once a record becomes inactive, obsolete, or is superseded, a records schedule provides instructions on how to handle that record (the disposition). It is the responsibility of all contractors and Federal employees that create or receive recorded information which contributes to the missions of an agency to preserve those records in accordance with approved record schedules.
Getting Started with Federal Records Management
Management Strategies has supported several Federal records management initiatives. Our typical Federal records management support project begins with a kick-off meeting with the appropriate Federal personnel to outline goals of the effort and lay out a high-level project schedule. It is imperative in these engagements to work with the Federal personnel who have been given authority to manage records and the personnel who are producing the records that must be managed. Once we have outlined our proposed approach, we need to identify where records are stored so that we can perform a records inventory. We will work to map the inventory to existing records schedules, create a file plan to serve as a quick reference and begin the process of creating and managing a folder structure in accordance with established processes to help facilitate better records management practices moving forward.
How Our Work Supports Federal Records Management Initiatives
Management Strategies is proud to support Federal records management efforts across several Federal organizations including the U.S. Department of Justice, U.S. Department of the Treasury, and the U.S. Department of Veterans Affairs. We intentionally and carefully incorporate knowledge management principles into our records management engagements. By doing so, we help our clients move beyond simply preserving records by actively harnessing them as assets that strengthen mission delivery. If you are interested in learning more about how we can support your organization with records management, please contact us at info@managementstrategies.com.

Our team here at Management Strategies wishes everyone peace, health, and joy during this holiday season and throughout 2023!

What is Process and Task Automation?
Process and task automation has quickly become an essential tool that enhances modern teams and organizations, especially those teams that are looking for ways to reduce time-consuming, routine, and administrative tasks. Implementing process and task automation into your organization should not require the purchase of elaborate tools or in-depth technical resources. Members of our client support teams often use automation to streamline internal business reporting processes (invoicing, financial reporting, and dashboards) as well as client support initiatives (risk reporting, project status dashboards, and document compilation and formatting).
Process and Task Automation using Power Automate
In addition to using Visual Basic for Applications (VBA), Management Strategies also specializes in using Power Automate, a low-code automation platform that makes it easy for developers and non-developers to automate the most repetitive and mundane processes and tasks. Automation is the key to enabling teams to focus attention on where it is needed most. Power Automate is available across desktop, web, and mobile. Some examples of what you can do with Power Automate include:
- Automate repeatable business processes
- Send automatic reminders for past due tasks
- Move business data between systems on a schedule
- Connect to more than 500 data sources or any publicly available API
- Automate tasks on your local computer like computing data in Excel
All it takes is a little experimentation with your first Power Automate flow and you then start to see other examples of manual processes and tasks that are perfect for automation.
Specific Examples
Management Strategies uses Power Automate for process and task automation across client support activities and company operations. The use of automation frees our team members to focus on value-added, high-skill activities. Some specific automations we use include:
- Automated Email Reminders – When an activity is not completed on time, Power Automate will send an automated email reminder.
- Recurring Tasks in Microsoft Planner – When a Planner task is marked as recurring, Power Automate will create a new task once the original task is completed.
- Create Tasks from Teams Chat – When discussing a new task with a coworker on Teams, you can prompt Power Automate to run a workflow that will automatically create a task in Planner based on a specific chat message.
- Automatic File Backups – When Outlook receives an email with specific keywords, Power Automate will automatically save a file to a folder to serve as an automated backup.
How Can We Help You?
Task automation using Power Automate is a powerful tool that teams and organizations use to maximize efficiency and free up personnel to focus on more value-added activities. To discover more about process and task automation and how Management Strategies customizes our support for your team or organization, please contact us at info@managementstrategies.com.

What is Executive Coaching?
Executive Coaching is a term that many have heard, but few understand fully. When a leader is motivated to make a change—whether it be to change oneself, a team, or an entire organization—they may seek the support and guidance of an executive coach. The best executive coaches bring years of experience successfully navigating executives through complex changes. The typical coaching process takes place over 6-12 months but can also last multiple years. The approach is highly customized based on an individual’s goals, areas of strength and opportunities for growth. As with any change initiative, there are some keys to executive coaching success:
- Focus on development rather than performance,
- A motivation to change,
- Management support, and
- Ability to prioritize the coaching.
Management Strategies & Executive Coaching
Our team of executive coaches provides executive coaching and leadership development services to leaders across a number of federal agencies. Our work typically involves us developing custom programs to provide senior leaders with a baseline of leadership and management knowledge and skills, while also helping them achieve the leadership and professional development goals they have established for themselves and their teams.
How Can We Help You?
If executive coaching sounds like something you or someone in your organization could benefit from, contact us to discuss more about how we can help: info@managementstrategies.com.

We are happy to announce that Management Strategies was recently certified as a Women-Owned Small Business (WOSB) by the U.S. Small Business Administration (SBA) Federal Contracting program. This new certification allows us to compete for WOSB set aside federal contracts and allows the government to directly award us sole-source contracts. The federal government’s goal is to award at least 5% of all federal contracting dollars to women-owned small businesses each year.
Achieving WOSB certification is no easy feat. The eligibility requirements to qualify as a WOSB are fully defined in Title 13 Part 127 Subpart B of the Code of Federal Regulations (CFR). To be eligible for the WOSB Federal Contracting program, a business must:
- Be a small business according to SBA size standards
- Be at least 51% owned and controlled by women who are U.S. citizens
- Have women manage day-to-day operations who also make long-term decisions
Partner with Us!
Let us help you achieve greater business and mission success. We are an award-winning management consulting firm supporting federal agencies with strategy and management services. Learn more about our services and partnering and industry information.

Wishing you and your family joy, health, and cheer this holiday season and throughout 2022!

The COVID-19 pandemic has caused significant changes in all our lives. Perhaps one of the more significant shifts has occurred in where and how we work. According to the U.S. Department of Labor, Bureau of Labor Statistics American Time Use Survey (ATUS), the percent of people working at home nearly doubled during the COVID-19 pandemic in 2020, rising to 42 percent. Management Strategies observed a similar shift in our workforce as several employees shifted from on-site client support to remote support. As with all significant life changes, there were challenges and opportunities to learn and improve. A few of our employees offer their pandemic lessons learned related to the workplace:
Have a dedicated workspace.
Tyler learned early in the pandemic that having a dedicated workspace at home is essential to productivity. “Your at-home workspace does not have to be an office—it could be a specific seat at a table—just make sure you have dedicated space to work that it is free from distractions. Most importantly, shut down your at-home workspace when you are done for the day. It is important to set clear boundaries between your work and home life, especially when you work from your home.”
Be aware of local norms and protocols.
Jim discovered that although some D.C. metropolitan area neighborhoods are geographically close, norms and protocols, especially related to the COVID-19 pandemic, can change significantly from area to another. “I live and work outside of the D.C. beltway. In June 2021 when Maryland no longer required masks, I learned that masking and distancing norms differed widely by community. So even if I traveled a short distance, I needed to prepare to confirm to the norms of where I was going.”
Make time for conversations.
Brandon discovered that once his work week shifted to fully virtual, he had few opportunities for spontaneous, less formal professional conversations and opportunities to network. “My work week is often booked with Teams meetings and little time for valuable side conversations with colleagues. Whenever possible, I try to plan or attend virtual or even in-person gatherings over lunch to create more opportunities to get to know my coworkers better.
Stick to a schedule.
Even though working from home can allow for more flexibility in your workday, Rachel recommends developing and sticking to a routine so work remains properly prioritized. “From your morning routine to regular work hours, keeping a schedule will help you be more productive, accountable, and prevent burn-out from over work. Just because working from home allows for a more flexible schedule, inconsistent schedules should be the exception, not the norm.”
Take advantage of the flexibility and prioritize mental health.
Annie learned during the COVID-19 pandemic that working from home gives her the ability to manage life in a more efficient and healthy way. “Without having to worry about a stressful commute around the D.C. metropolitan area, I am now more efficient during the workday. I can more effectively juggle critical work deadlines, enjoy more non-work hours during the day, and overall find it easier to maintain my mental health.”
If you suddenly adopted new working habits due to the COVID-19 pandemic, you can likely relate to many of our team’s lessons learned. If you have any other lessons learned that were especially helpful for you, please leave us a comment on LinkedIn.
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About Us
Management Strategies is an award-winning management consulting firm with 15 years of experience helping federal agencies address complex business challenges and manage mission critical programs.
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Management Strategies
11921 Freedom Drive, Suite 550, Reston, VA 20190